If for any reason you need to send an item back to us e.g.
- I've ordered the wrong thing
- You've sent the wrong thing
- Old unit/Surcharge return
- Item is damaged
- I just don't want it anymore
You can quickly and easily start the return process by opening an RMA request for the order in your Brickwerks account.
Please note that for items damaged in transit we must receive notification of the damage within 24hrs of receiving the package. Any noticable damage must be noted when signed for or in extreme cases the package refused. We also require photgraphic proof of damage so we can start the claim process with the courier, any delays in providing information will result in your claim being refused.
In the case of a claim for damage in transit, UPS may wish to inspect the package and collect the damaged item(s), so please dont dispose of any packaging until they have seen it.
If after 2 weeks the package hasn't been collected or inspected by UPS let us know and we'll confirm it's okay to dispose of it.
Any parts returned for credit must be in their original retail packaging and in as new condition and suitable for re-sale.
There is a 30 day limit for the return of surcharge core units.
May we remind you of the terms and conditions you agreed to when ordering by reading HERE