How postage is calculated.

Every item we sell has been weighed, the webshop has details of the weight of each item.
As you add items to your basket the webshop automatically calculates the weight of the package, then when you check out this weight is refered to a list of postage rates per weight.
Depending on the weight of your package the services offered will either be;

• Royal mail 1st class recorded.
• Fedex UK [Next working day]
  
  There is a £1 packing fee added above and beyond the post office counter price for the service offered to cover materials like jiffy bags, tape, the fancy labels on your package, fuel to the post office and more importantly time spent picking, packing, driving and queueing!
  
  Postage prices here
  
  
  VAT.
  
  Because we are VAT registered we have to charge VAT on postage even though we are not charged VAT when we purchase the service for you.
  The post office does not charge VAT on services direct to the customer.
  This is due to how our tax laws work, basically, by re-selling the Post Offices services we are in effect offering a postage service to you, the customer, of which you are liable for the VAT.
  It's not our rules, it's HMRC's, rules is rules I'm affraid.
  
  
  Drop shipping.
  
  Drop shipping is a process where once you have ordered the goods you may be sent your items directly from the wholesaler, manufacturer or UK agent.
  There are a few reasons for this process.
• It's cheaper, rather than us pay postage (increasing the cost) to our workshop, the postage charged is for one journey, from them to you.
• Postal rates from the wholealer/maufacturer/agent will be better than ours as they deal in much larger quantities.
• It's better for the enviroment as your parts have to travel less road miles, cutting down on road traffic and exhaust emmissions.

Please note, at least one of each of the items listed on the website is kept at one of our premises, for local collection (please ring and arrange first), for workshop use, or emergency supply when manufacturer/wholesaler/agent does not have stock.

Items likely to be "Drop Shipped" are larger things like suspension springs and dampers.

By offering drop shipping we are keeping the prices down to you.


When to expect delivery

Mail order is processed daily, on a morning.
The workshop is very busy usually booked up for at least a month in advance. We prefer all orders to come in via the webshop as it saves us workshop time, it's quicker and there is less room for errors in addresses, postal prices and the like.
In the morning, usually around 9pm the website is checked and orders that have been paid for are upgraded to "Being processed" this means we have read the order and printed your invoice and picking slip and we are picking the parts and boxing them up.
Deadline for orders is 10am, any orders recieved after this are saved until the following working day.
Once all mail order is packaged it is driven to the Post Office ,weighed and sent, usually before 12pm

eg
Order placed Monday night.
Order printed and picked Tuesday morning.
Order posted posted Tuesday lunch time.
Depending on weight and service selected, and your local post office the item should turn up anywhere from Wednesday onwards.

Expect 1 day from being sent for 1st class recorded.
Expect 3-5 days from being sent for standard parcels.
Expect 2 days from being sent for Parcel Force 48Hr


Notes about Fedex UK

We use FedEx for larger items, to get next day delivery we need all orders in before 10am as the last van past our premises is 11am believe it or not, so any orders for next day delivery must be in before 10am as we need time to pick and pack your items before we miss the collection.
Remember this is next WORKING day, so there are no Saturday deliveries, orders placed after 10am on Fridays won't be packed and sent before 11am Monday, for a Tuesday delivery.


Additional notes during checkout.

In the checkout process you have the chance to add notes to be read by whoever picks your order. We find a lot of people saying "leave parcel behind the bin" and things like that. We will never print these onto the package!
We use Royal Mail, we have very few problems with them, we don't have packages going missing, it just doesn't happen.
By ordering from us we have entered into a contract, we have to supply you parts that you have paid for, by printing notes like "leave parcel in shed" we as a company are leaving ourselves open for mistakes and losses, which we simply cannot afford.
Yes, it may be an inconvenience for you to go to the Post Office to collect your parts but you will get them, if parts are to be left where you ask them to be left they could be lost/stolen and neither us nor you want that.
So, what we are saying is don't bother writing notes like that as you are just wasting your time, you have the ability to select a different shipping and billing address, you would be better getting your orders sent to work or a friends etc as it is easier all around and less liklely to be open to abuse.
!


Phone calls.

The whole idea of a webshop was to cut down the amount of phone calls we get at the workshop, phone calls disrupt the day to day operation of the workshop as they take us away from customers vehicles.
People travel long distances to have their van repaired by us, I think it is unfair to the long travelled customer to have to turn down work on their vehicle because we have spent half the day on the phone taking orders.
The idea of the webshop is to take the ordering side away from the phone to allow us to get on with repairs.
We are not saying do not ring, quite the contrary, if you need help or advice about any of our products don't hesitate to pick up the phone and have a quick chat about your options but if orders can be directed to the website we would appreciate that very much.


Order status.

During your shopping experience with you you will get different e-mails telling you what is going on, each process has a different name, or status, heres what they mean.

• Pending payment - means the order has come through to us, but has yet to be paid for.
• Confirmed - means you have ordered and paid, and we have had confirmation from PayPal that we have recieved payment.
• Being processed - means the order has been read, the reciept and picking slip printed and all is in hand.
• Awaiting parts before dispatch - we occasionally run out of bits and bats, if there is any delay, we will flag the order as awaiting parts and get in contact with you somehow. if you order comes up as awaiting parts and you have not heard from us please get in touch.
• Awaiting responce from customer - means there is an issue with something you have ordered, it's either out of stock or we need more info from you to carry on with the order, we will contact you, if you don't hear from us, contact us!
• Sent - means just that, it has gone to the Post Office and is on it's way!
• Cancelled - the order has been cancelled and will not be sent, usually due to failled payments, foreign orders or orders we cannot complete.

VW Events.

VW events for us are a great way of meeting our customers, but it is quite hard work for a small company as time has to be put aside to load the van/trailer before the show and again, time is taken to unpack and restock the shelves afterwards.
If placing an online order please allow a few extra days for getting your order in the post.
Events we regularly trade at.

Dubfreeze.
Bustypes.
Camperjam.
Vanfest.

If ordering whilst any of the above shows are in progress please expect you parcel not to go in the post as swiftly as it normally does, generally if a show is Friday, Saturday and Sunday we will take thursday to pack and Monday to unload meaning if you order after wednesday evening chances are your order won't go in the post until Tuesday morning.


Traders and trade prices.

We are traders, we expect to pay trade prices for our parts, thats how we make money. If you are a legitimate trader you will qualify for a trade price on our products allowing you to purchase items from us to use in your workshop or sell onto your own customers.
We can drop ship items for you direct to your customer without you having to even see the parts if you so prefer, they will be sent out in plain packaging and if you supply an image 95mm x 30mm we will also add a returns label with your details on.
Obviously we don't just give trade prices to anyone, so there are a few things you need to do to satisfy us that you are indeed a real business and not just some bloke that knocked up a letter head on his PC!
Firstly you need to register on the site by creating an account, then we need....

A real business card.
A real letterhead.
A real 9-5 phone number (not a mobile)

...and just a quick e-mail to tell us your username so we can find you in the database to enable you for discount.

Our prices are keen, we constantly monitor prices from other online retailers and internet auction sites, we try to stay competative wherever possible, we aim to be the most reasonably priced retailer of VW van spares around, with this in mind please be aware that the discounts we offer won't be massive as we are having to compete with back bedroom traders who have an account with a wholesaler and they are selling items with no recourse for very little profit through internet auction sites.

We also offer a service whereby if you supply us with a product, you also qualify for a discount on our products as a little thank you. We are making money by selling your parts, why shouldn't you benefit from a little discount!

This offer of discount parts will be revoked at anytime if we feel it is being misused.

To qualify for trade prices you need to register your details with us by logging into the site and making sure your details are correct, then bob you business card and letterhead in the post to us, once recieved and checked out we will enable your account to recieve discounts, simple as that.


Returning parts.

If for any reason you need to return something to us, be a a core unit for surcharge, something you no longer need, or something we have sent wrong/damaged etc then we would be gratefull if you woild fill out a returns note to help us speed up processing your return.
You can find a retruns note here ::: Click ::: Simply print it off and fill out as much info as you can, it may sound silly but we do get random packages just turning up with no details!